Effective Date: July 4, 2026

Welcome to WashWash. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the WashWash website, mobile applications, and related services.

By accessing or using WashWash, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Mobile phone number
• Date of birth (where applicable)
• Residential or business address
• Profile photo
• Government-issued identification (for verification purposes)
• Business registration details (for service providers)

Account Information

• Username
• Password (stored in encrypted form)
• Account preferences
• Verification status

Booking Information

• Services booked
• Appointment dates and times
• Booking history
• Provider information
• Customer notes

Payment Information

Payments are processed through trusted third-party payment providers.

WashWash does not store your complete debit card, credit card, or banking credentials on its own servers.

We may retain limited payment-related information, such as:

• Payment reference numbers
• Transaction IDs
• Payment status
• Payment method used

Device Information

We may automatically collect:

• IP address
• Browser type
• Operating system
• Device type
• Language settings
• Time zone
• Device identifiers

Usage Information

We may collect information about how you use our platform, including:

• Pages visited
• Search history
• Booking activity
• Clicks and interactions
• Error reports
• Login history

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process bookings and payments.
• Connect customers with service providers.
• Verify user identities.
• Provide customer support.
• Improve platform performance.
• Detect fraud and unauthorized activities.
• Send booking confirmations and notifications.
• Process refunds.
• Comply with legal obligations.
• Improve user experience and develop new features.

3. Cookies and Similar Technologies

WashWash may use cookies and similar technologies to:

• Remember your login session.
• Store user preferences.
• Improve website performance.
• Analyze traffic and usage.
• Enhance security.

You may disable cookies through your browser settings, although some features of the platform may not function properly.

4. Sharing Your Information

We may share information with:

Service Providers

Information necessary to complete a booking, such as:

• Name
• Contact details
• Service address
• Booking details

Payment Providers

To securely process payments and refunds.

Business Partners

Only where necessary to deliver requested services.

Legal Authorities

When required by law, court order, legal process, or to protect the rights, safety, and security of WashWash, our users, or the public.

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, disclosure, alteration, and destruction.

However, no internet transmission or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.
• Prevent fraud.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update your account details.
• Request deletion of your personal information.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal data where applicable.

Some requests may be limited where we are legally required to retain certain information.

8. Marketing Communications

With your permission, WashWash may send:

• Promotional offers
• Service updates
• Newsletters
• Product announcements
• Marketing campaigns

You may unsubscribe from marketing communications at any time through your account settings or by following the unsubscribe instructions included in our emails.

Transactional communications related to bookings, payments, security, or account management may still be sent.

9. Children's Privacy

WashWash is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. International Data Transfers

Your information may be processed or stored in countries other than your own where our service providers or infrastructure operate.

Where required by law, we will implement appropriate safeguards to protect your information during such transfers.

11. Third-Party Services

WashWash may contain links to third-party websites, payment providers, or external services.

We are not responsible for the privacy practices or content of third-party services. We encourage users to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on WashWash with a revised Effective Date. Continued use of the platform after updates become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact the WashWash Customer Support team through the contact options available on the platform.

Your Consent

By creating an account, accessing, or using WashWash, you acknowledge that you have read, understood, and agree to this Privacy Policy.