Effective Date: July 4, 2026

This Sub-Merchant (Provider) Assessment Policy explains the standards, verification procedures, and ongoing monitoring used by WashWash Live to evaluate and approve service providers ("Sub-Merchants" or "Providers") before they are permitted to offer services through the platform.

Our goal is to provide a safe, trustworthy, and compliant marketplace while protecting customers, providers, payment partners, and WashWash Live from fraud, financial crime, and other risks.

1. Definition of a Sub-Merchant

A Sub-Merchant is any individual, freelancer, contractor, business, or organization that registers on WashWash Live to advertise, sell, or provide services to customers through the platform.

2. Eligibility Requirements

To become a Sub-Merchant, applicants must:

• Be at least 18 years of age.
• Provide accurate and complete registration information.
• Possess all licenses, permits, certifications, or registrations required by applicable laws for the services offered.
• Maintain a valid email address and mobile phone number.
• Accept the WashWash Live Terms and Conditions, Privacy Policy, and all applicable platform policies.

3. Identity Verification (KYC)

WashWash Live may require identity verification before approving a Provider account.

Verification may include:

Freelance Providers

• Full Legal name
• TIN
• Goverment-issued indentification
• Residential address
• Phone number
• Email address

Company Providers

• Business name
• Phone number
• Email address
• Business registration documents
• Tax identification number (if applicable)
• Registered business address
• Business owner identification
• Authorized representative details

Additional documentation may be requested where necessary.

4. Service Assessment

Each Provider application is reviewed to ensure that:

• Services are accurately described.
• Services comply with applicable laws.
• Pricing is transparent.
• Required qualifications are provided where applicable.
• Listings do not contain misleading information.

WashWash Live reserves the right to approve, reject, or request modifications to any service listing.

5. Prohibited Services

The following categories are prohibited on WashWash Live:

• Illegal products or services
• Counterfeit goods
• Weapons and firearms
• Explosives
• Illegal drugs or controlled substances
• Adult or sexually explicit services
• Gambling services where prohibited by law
• Pyramid or Ponzi schemes
• Money laundering or financial fraud
• Copyright or trademark infringement
• Hate speech or extremist content
• Human trafficking or exploitation
• Wildlife trafficking
• Services that violate applicable laws or regulations

WashWash Live may update this list at any time.

6. Risk Assessment

Each provider may be assessed based on factors including:

• Identity verification results
• Business legitimacy
• Service category
• Transaction history
• Customer complaints
• Refund history
• Chargeback history
• Fraud indicators
• Compliance with platform policies

High-risk accounts may be subject to enhanced due diligence or additional verification.

7. Ongoing Monitoring

Provider accounts may be reviewed periodically to ensure continued compliance.

Monitoring may include:

• Customer ratings and reviews
• Booking completion rates
• Refund and dispute frequency
• Chargeback activity
• Fraud detection systems
• Identity re-verification
• Compliance with platform policies

8. Suspension or Rejection

WashWash Live may reject, suspend, restrict, or terminate a provider account if:

• False information is provided.
• Identity verification fails.
• Fraudulent activity is suspected.
• Excessive customer complaints are received.
• Repeated cancellations occur.
• Services violate applicable laws.
• Platform policies are breached.
• Required documentation is not provided.

Suspension may occur without prior notice where necessary to protect users or comply with legal obligations.

9. Providers Responsibilities

Approved providers agree to:

• Deliver services professionally.
• Maintain accurate listings.
• Honor confirmed bookings.
• Respond promptly to customers.
• Keep contact information up to date.
• Maintain required licenses and certifications.
• Comply with all applicable laws.
• Cooperate with investigations conducted by WashWash Live.

10. Anti-Fraud Measures

WashWash Live uses automated and manual review processes to detect:

• Identity fraud
• Account takeovers
• Payment fraud
• Fake bookings
• Chargeback abuse
• Document fraud
• Suspicious transaction patterns

Accounts identified as high-risk may be restricted while investigations are conducted.

11. Record Retention

Verification records and supporting documents may be retained for as long as necessary to:

• Comply with legal and regulatory obligations.
• Prevent fraud.
• Resolve disputes.
• Support payment compliance requirements.

Records are handled in accordance with our Privacy Policy.

12. Policy Updates

WashWash Live reserves the right to modify this Sub-Merchant (Provider) Assessment Policy at any time.

Any updates will be published on the platform with a revised Effective Date.

Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions regarding this Sub-Merchant (Provider) Assessment Policy or the provider verification process, please contact the WashWash Live Customer Support team through the contact options available on the platform.

Acknowledgment

By applying to become a provider on WashWash Live, you acknowledge that you have read, understood, and agree to this Sub-Merchant (Provider) Assessment Policy and consent to the verification and assessment procedures described herein.