Effective Date: July 4, 2026

This Sub-Merchant (Provider) Assessment Policy explains the standards, verification procedures, and ongoing monitoring used by WashWash to evaluate and approve service providers ("Sub-Merchants" or "Providers") before they are permitted to offer services through the platform.

Our goal is to provide a safe, trustworthy, and compliant marketplace while protecting customers, providers, payment partners, and WashWash from fraud, financial crime, and other risks.

1. Definition of a Sub-Merchant

A Sub-Merchant is any individual, freelancer, contractor, business, or organization that registers on WashWash to advertise, sell, or provide services to customers through the platform.

2. Eligibility Requirements

To become a Sub-Merchant, applicants must:

• Be at least 18 years of age.
• Provide accurate and complete registration information.
• Possess all licenses, permits, certifications, or registrations required by applicable laws for the services offered.
• Maintain a valid email address and mobile phone number.
• Accept the WashWash Terms and Conditions, Privacy Policy, and all applicable platform policies.

3. Identity Verification (KYC)

WashWash may require identity verification before approving a Provider account.

Verification may include:

Freelance Providers

• Full Legal name
• TIN
• Goverment-issued indentification
• Residential address
• Phone number
• Email address

Company Providers

• Business name
• Phone number
• Email address
• Business registration documents
• Tax identification number (if applicable)
• Registered business address
• Business owner identification
• Authorized representative details

Additional documentation may be requested where necessary.

4. Service Assessment

Each Provider application is reviewed to ensure that:

• Services are accurately described.
• Services comply with applicable laws.
• Pricing is transparent.
• Required qualifications are provided where applicable.
• Listings do not contain misleading information.

WashWash reserves the right to approve, reject, or request modifications to any service listing.

5. Prohibited Services

The following categories are prohibited on WashWash:

• Illegal products or services
• Counterfeit goods
• Weapons and firearms
• Explosives
• Illegal drugs or controlled substances
• Adult or sexually explicit services
• Gambling services where prohibited by law
• Pyramid or Ponzi schemes
• Money laundering or financial fraud
• Copyright or trademark infringement
• Hate speech or extremist content
• Human trafficking or exploitation
• Wildlife trafficking
• Services that violate applicable laws or regulations

WashWash may update this list at any time.

6. Risk Assessment

Each provider may be assessed based on factors including:

• Identity verification results
• Business legitimacy
• Service category
• Transaction history
• Customer complaints
• Refund history
• Chargeback history
• Fraud indicators
• Compliance with platform policies

High-risk accounts may be subject to enhanced due diligence or additional verification.

7. Ongoing Monitoring

Provider accounts may be reviewed periodically to ensure continued compliance.

Monitoring may include:

• Customer ratings and reviews
• Booking completion rates
• Refund and dispute frequency
• Chargeback activity
• Fraud detection systems
• Identity re-verification
• Compliance with platform policies

8. Suspension or Rejection

WashWash may reject, suspend, restrict, or terminate a provider account if:

• False information is provided.
• Identity verification fails.
• Fraudulent activity is suspected.
• Excessive customer complaints are received.
• Repeated cancellations occur.
• Services violate applicable laws.
• Platform policies are breached.
• Required documentation is not provided.

Suspension may occur without prior notice where necessary to protect users or comply with legal obligations.

9. Providers Responsibilities

Approved providers agree to:

• Deliver services professionally.
• Maintain accurate listings.
• Honor confirmed bookings.
• Respond promptly to customers.
• Keep contact information up to date.
• Maintain required licenses and certifications.
• Comply with all applicable laws.
• Cooperate with investigations conducted by WashWash.

10. Anti-Fraud Measures

WashWash uses automated and manual review processes to detect:

• Identity fraud
• Account takeovers
• Payment fraud
• Fake bookings
• Chargeback abuse
• Document fraud
• Suspicious transaction patterns

Accounts identified as high-risk may be restricted while investigations are conducted.

11. Record Retention

Verification records and supporting documents may be retained for as long as necessary to:

• Comply with legal and regulatory obligations.
• Prevent fraud.
• Resolve disputes.
• Support payment compliance requirements.

Records are handled in accordance with our Privacy Policy.

12. Policy Updates

WashWash reserves the right to modify this Sub-Merchant (Provider) Assessment Policy at any time.

Any updates will be published on the platform with a revised Effective Date.

Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions regarding this Sub-Merchant (Provider) Assessment Policy or the provider verification process, please contact the WashWash Customer Support team through the contact options available on the platform.

Acknowledgment

By applying to become a provider on WashWash, you acknowledge that you have read, understood, and agree to this Sub-Merchant (Provider) Assessment Policy and consent to the verification and assessment procedures described herein.